Privacy Policy – Q789 Game Pakistan Data Protection

01Overview & Scope

This Privacy Policy applies to all users of Q789 Game — whether you access the platform through the website at q789game.vip, the mobile browser version or the Android app. It covers all personal data collected from the point of registration onwards, including data gathered during account use, payment processing and support interactions.

Q789 Game is committed to handling your personal information responsibly. We collect only what is genuinely needed to provide the platform's services, protect the security of your account and comply with our own operational requirements. We do not build advertising profiles, sell user data to third parties or share your information beyond what is described in this policy.

By registering an account on Q789 Game, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, the support team is available 24/7 at [email protected].

02Data We Collect

The personal data collected by Q789 Game falls into the following categories:

Q789 Game does not collect sensitive categories of personal data such as health information, political opinions or biometric data unless specifically required for identity verification in connection with a large withdrawal.

Data marked as optional during registration is collected only with your knowledge. You are not required to provide optional information to use the core features of the platform.

03How We Use Your Data

Every piece of data collected by Q789 Game is used for a specific purpose. We do not process personal data beyond what is necessary for those stated purposes. The main uses are as follows:

• Account management: Creating and maintaining your Q789 Game account, authenticating logins and managing your preferences and account settings.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments. Verifying that payment methods belong to the account holder.
• Identity verification: Confirming that you meet the 18+ age requirement and that your identity matches the payment methods on your account. This is required before processing withdrawals.
• Platform security: Detecting and preventing fraud, unauthorised account access, collusion and abuse of promotions. Monitoring for unusual activity that may indicate a compromised account.
• Customer support: Responding to queries, resolving disputes and providing assistance with account, payment and game issues.
• Platform improvement: Analysing aggregate usage patterns to improve the platform experience. This analysis uses anonymised or aggregated data rather than individual user profiles.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts. Promotional communications are only sent where you have opted in.
• Responsible gaming: Monitoring account activity to support responsible gaming tools such as deposit limits, session reminders and self-exclusion where these have been activated.

04Payment Data & PKR Transactions

Because all transactions on Q789 Game are processed in Pakistani Rupees (PKR), the platform works directly with local payment providers including JazzCash, Easypaisa and Raast. To process your deposits and withdrawals, Q789 Game shares the minimum necessary payment information with these providers.

• Q789 Game does not store full card numbers or complete wallet credentials on its own servers. Payment data is processed by the relevant payment provider under their own security standards.
• Your JazzCash or Easypaisa number is stored in association with your account to facilitate withdrawal processing and to verify that payments are sent to accounts registered in your name.
• Transaction records — including amounts, dates and payment method identifiers — are retained for account history, dispute resolution and security monitoring purposes.
• In the event of a disputed transaction, Q789 Game may share relevant transaction data with the payment provider or with its own internal review team to investigate and resolve the issue.

If you add a new payment method or update your registered wallet or bank account details, Q789 Game may require re-verification to confirm the new method belongs to you before processing withdrawals to it.

05Cookies & Tracking Technologies

Q789 Game uses cookies and similar tracking technologies to operate the platform correctly and to understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function. These handle session authentication, keep you logged in during a session and maintain your account preferences. The platform cannot operate without these.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last and where users encounter issues. This data is aggregated and does not identify you individually.
• Security cookies: Help detect suspicious activity such as multiple failed login attempts or access from unusual locations. These are used alongside other fraud prevention measures.
• Preference cookies: Store your platform settings such as language preference and display choices so you do not have to reset them each session.

Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. However, blocking essential cookies will prevent Q789 Game from functioning correctly and you will not be able to log in or use the platform normally.

Q789 Game does not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside of the q789game.vip platform.

06Data Sharing & Third Parties

Q789 Game does not sell personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction data needed to process your PKR deposits and withdrawals. Each provider operates under its own privacy and security standards.
• Identity verification providers: Where additional verification is required — for example, before a large withdrawal — Q789 Game may use a third-party verification service. Only the data required for the verification check is shared.
• Game providers: Third-party game studios that supply casino games, slots and fish game titles may receive anonymised session data related to gameplay. Game providers do not receive your identity or payment information.
• Internal operations: Data may be accessed by Q789 Game support staff, security teams and compliance teams on a need-to-know basis to manage accounts and investigate issues.
• Legal requirements: If Q789 Game is required by applicable law or a legitimate legal process to disclose certain information, it will do so to the minimum extent required. We will notify you where legally permitted before complying.

07Data Retention

Q789 Game retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the lifetime of your account and for a period of up to 5 years after account closure to support dispute resolution and security investigations.
• Transaction records: PKR deposit and withdrawal records are retained for up to 7 years to support financial record-keeping and any future disputes.
• Technical and usage data: Log data and session records are retained for up to 12 months and then deleted or anonymised.
• Support communications: Chat and email records with the support team are retained for up to 2 years to support quality assurance and dispute resolution.
• Marketing preferences: Records of your communication preferences are retained until you change them or request account deletion.

When data is no longer required, it is either securely deleted or anonymised so that it can no longer be associated with your identity. You may request early deletion of your data by contacting support, subject to the retention requirements outlined above.

08Security Measures

Q789 Game takes the security of your personal data seriously. The platform uses a combination of technical and operational measures to protect your information from unauthorised access, loss or misuse.

• All data transmitted between your device and the Q789 Game platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed form. Q789 Game staff cannot view your password in plain text and will never ask you for it.
• Access to personal data within Q789 Game is restricted to staff who genuinely need it for their role. Access rights are reviewed regularly.
• Payment data is processed through secure, PCI-compliant payment channels. Full card and wallet credentials are not stored on Q789 Game servers.
• Security monitoring systems are in place to detect unusual login activity, potential fraud and attempts to access accounts without authorisation.
• Two-factor authentication (2FA) is available to players who wish to add an extra layer of security to their account login.

While Q789 Game applies strong security practices, no online platform can guarantee absolute protection against all threats. You also have an important role to play — keep your password private, do not share your account credentials and contact support immediately if you notice any suspicious activity on your account.

09Your Privacy Rights

As a Q789 Game player you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the support team at [email protected].

Requests are typically processed within 10 working days. In complex cases we may require up to 30 days. We may need to verify your identity before fulfilling a data request to ensure we do not disclose information to the wrong person.

10Minors & Age Protection

Q789 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age is verified at registration and again during the withdrawal process. If Q789 Game discovers that an account belongs to a user under 18, the account will be closed immediately and any associated data will be deleted in line with this policy.

If you believe that someone under 18 has registered on Q789 Game, please contact the support team immediately at [email protected] so that the account can be reviewed and closed. Parents and guardians are encouraged to use parental control software to restrict access to gaming platforms on shared or family devices.

11Updates to This Policy

Q789 Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered or updates to best practice in data handling. When changes are made, the revised policy is published on this page with an updated date.

For significant changes — such as new types of data collection or changes to how data is shared — Q789 Game will notify registered users via the contact details held on their account where possible. Your continued use of the platform after a policy update is published constitutes acceptance of the revised terms.

We recommend checking this page periodically to stay informed about how Q789 Game handles your personal data. If you have concerns about any update to this policy, contact support before continuing to use the platform.

12Contact & Data Queries

For any questions about this Privacy Policy, to exercise your data rights or to raise a concern about how your personal information has been handled, contact the Q789 Game support team. We aim to respond to all privacy-related queries within 2 working days.

You can also review related policies on the Terms and Conditions and Responsible Gaming pages.